Consumer Grievances Redressal Mechanism in BSNL

Consumer Grievances Redressal Mechanism (Public Grievances Redressal Mechanism)

BSNL has a well structured and multilayered Public Grievances Redressal Mechanism including Dispute Resolution Mechanism. The Public Redressal setup in BSNL has been introduced right from the Corporate Office to SSA(Secondary Switching Area) levels. Subscribers having complaints or grievances can interact with the organization through the following for Public Grievance / Dispute settlements: -



1 Nodal officers for Public Grievances of Jharkhand Circle


Details of Nodal officers for Public Grievances
Name of SSA Name and designation of Nodal officer Office Address Contact Numbers E-mail
Ranchi Sri R.R.Tiwari, DE(O) 2nd Floor, Telephone Bhawan Near Saheed Chowk Ranchi-834001

0651-2208100

Fax - 0651-2212500

pg_rch@bsnl.co.in
Jamshedpur Sri Vivekanand,
DE(Admin)
Telecom Campus
Near Golmuri Post Office
Tinplate, Golmuri, Jamshedpur

0657-2341550

Fax - 0657-2431350

pg_jsr@bsnl.co.in
Dhanbad Sri K.K.Ram,
DGM (O)
CTO Building, Hirapur, Dhanbad

0326-2221040

Fax - 0326-2281037

pg_dnb@bsnl.co.in
Hazaribagh Sri K.K.Singh
DE (O)
New telephone exchange Building
Near Upkar Hotel
Hazaribagh-825301

06546-222868

Fax- 06546-266700

pg_hzb@bsnl.co.in

Dumka Sri Shashank Rajak, DE(A&P) 2nd Floor, Telephone Building
New Building, Dudhani, Dumka

06434-223699

Fax - 06434-223434

pg_dmk@bsnl.co.in
Daltanganj Sri Rakesh Kumar, SDE(A&P) Near Shantipuri ,
Telephone Colony
Police Line Road, Daltanganj

06562-224433
Fax- 06562-220366

pg_dtj@bsnl.co.in
Circle office Sri G.Majhi DGM(CFA) O/o CGMT, ARTTC , BSNL, Near Jumar River,  Ranchi

0651-2210100

Fax- 0651-2273088

pg_jkd@bsnl.co.in
Circle office Sri A.K.Samanta, GM(Admin) O/o CGMT, ARTTC , BSNL, Near Jumar River,  Ranchi

0651-2205249,

Fax- 0651-2210986

gmhra.jkd2018@gmail.com
Details of Appellate Authority for Public Grievances
Jharkhand Telecom Circle Office Smt. Geeta Banerjee , PGM(CFA) Room no A-205, ARTTC Building, O/o CGMT, Jharkhand Telecom Circle , Ranchi

0651-2210055

Fax 0651-2210029

appeal_jkd@bsnl.co.in

2 Redressal of Consumer Grievances by Nodal Officers.

You may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means and any other means, the Nodal Officer of the concerned SSA of the Circle/District for redressal of your grievance.

In emergent situation, one can approach at the first instance itself a Nodal Officer and the Nodal Officer shall redress the grievance.

3.         Appeal to appellate authority for redressal of consumer grievances.        

(1) In case a consumer is not satisfied with the redressal of his grievance by the Nodal Officer, or his complaint remains to be redressed or no reply is received within the period of ten days of the registration of the complaint by the Nodal Officer or three days of the registration of complaint by the Nodal Officer relating to fault or disruption of service or disconnection  such consumer may, in writing, make an appeal to the appellate authority of the concerned Circle.

 3.1      Disposal of appeal by appellate authority.        

 The secretariat of the appellate authority of Jharkhand Circle.

 Shri M.A.P.Khalkho, ADT(PG), O/o CGMT, Ranchi  -  Secretary
 Shri Sanjay Das , TTA, O/o CGMT, Ranchi     -  Office Asst.
 

 

Status of Pending Appeals



Download MANUAL FOR CONSUMERS’ EDUCATION AND PREVENTION OF THEIR GRIEVANCES